Help & FAQs

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Payment

Is your website secure?

Absolutely. All transactions made on our website are totally secure because all the details that you send to us are encrypted and sent across a secure connection (we don’t allow transactions to take place that aren’t secure!).

The encryption technique we use is certified by Globalsign, one of the largest and most well-respected certification authorities. Globalsign certificates are trusted by all popular browsers, operating systems and mobile devices. We have an Extended Certificate, which means that the certificate also confirms who the site is run by as well as the security.

Depending on which browser you are using, you may see different security features such as a padlock symbol or the address bar turning green. However, regardless of whether you're using Internet Explorer, Firefox or any other browser, you can be confident that our site is safe and secure.

We don’t store any credit/debit card data at Bravissimo – it is all kept with a secure payment provider for your peace of mind.

If you are concerned about the safety of shopping online, but would like to order from Bravissimo, please call our Customer Services team at +1 877 826 3857 and we’ll be happy to help you over the phone.

When will my card be charged for my order?

We will charge your card when you order your items. If part of your order is delayed and is sent to you in a separate parcel we will process the payment for this when you place your order and it will be sent as soon as it is available. If you would prefer us to charge your card when the delayed item comes into stock please call our Customer Services Team and they can arrange this for you. We will only charge you postage once per order, no matter how many parcels we send to you.

I’ve been notified of a problem processing my card details. How can I update my order?

Don’t worry – it’s more than likely that your card provider is being extra cautious! Please contact our Customer Services team by calling +1 877 826 3857 and we’ll be happy to help.

What is Verified by Visa and MasterCard® Secure Code™?

To give you even more confidence in shopping online with us, we use Verified by Visa and MasterCard® Secure Code™. These services enhance your existing card account against unauthorized use when you shop with us, giving you additional security during the checkout process. To use this service, you must first register with the bank or other organization that issued your card. Once you've registered and created your own private password with your card issuer, you will be automatically prompted at our checkout to provide this password each time you make a purchase.

I don’t remember my Verified by Visa and MasterCard® Secure Code™ password – how can I place my order?

Unfortunately, we don’t have access to your Verified by Visa or Mastercard SecureCode™ password, so if you have forgotten it, try using the password reminder facility or contact your card issuer for more help. In the meantime, you can place your order by calling our Customer Services team at +1 877 826 3857.

Do you offer an account facility so I can pay monthly?

No, we don’t offer an account facility, so all items need to be paid for in full before the order can be sent to you.

If I pay by gift voucher and don’t spend the full value, how will I be refunded?

If you pay using a an e-voucher, we will send you a new voucher for the difference by email.

I have been given a gift card but I am not a Bravissimo bra size, what can I do?

Are you really sure you’re not a Bravissimo bra size?! Many women who come to us for fitting advice discover that they are actually a D cup or above and if someone has bought you a gift voucher, they could well be dropping you a hint that they think you are a Bravissimo girl! We’d be delighted to help you find out either way so please either give us a call at +1 877 826 3857. We offer a wide choice of styles so even if you’re not a Bravissimo girl, there’s every chance that you will be able to find something to treat yourself to.

I have ordered an e-voucher, how long will it take to reach me?

An e-voucher will be sent directly to you by email and should be with you within 24 hours of ordering.

Will I have to pay sales tax on my order?

Sales Tax is calculated based on state and items ordered so can vary. Any sales tax that needs to be paid on your order will be calculated after you’ve entered your delivery address at checkout. Sales Tax will be charged at the point of order along with the cost of items.

Why am I being charged sales tax now when I haven’t been on previous orders?

Bravissimo is required to collect sales tax once we have established a significant business presence in the state, known as meeting ‘sales tax nexus’. Bravissimo does not benefit from the collection of sales tax. All collected tax is remitted directly to the appropriate taxing jurisdiction.