Returning items is simple, all we ask is that you return the items to us, with all labels intact, within 60 days. Sale items are 21 days. You can do this FREE of charge by using the freepost label included in your order. To speed up your return reaching us, you can use our online returns portal here.

Whether you’ve taken advice from one of our bra fitters or you’ve ordered your usual bra size, it's important that you feel your purchase is comfortable and supportive. If once you’ve worn your bra, you feel it's too uncomfortable, or you are unhappy with it for any reason then we recommend you stop wearing it and contact us so that we can give some further fitting advice or suggest an alternative style. You can call our customer service team at +1 877 826 3857.

Yes, we offer FREE US returns and exchanges (you have 60 days for full price items and 21 days for sale items). If you have any questions or need some advice, get in touch and we’ll be happy to help.

No, we're sorry but we cannot accept returns purchased in the New York store via the mail. We also can’t accept returns purchased online, via the New York shop. Whatever way you purchase your items, either in store or online, the return method needs to match.

We’re really sorry if your order isn’t as it should be. We always try to ensure that the items we send you are in perfect condition and of the highest quality.

If you have a defective item or if there’s anything you’re not happy with, please contact our Customer Services team by email, or call us so we can make things right for you as quickly as possible.

Popular styles can sell out quickly, so it’s a good idea to reserve exchange items by calling us at +1 877 826 3857. We’re sorry to say that you’re not able to reserve exchange items online at the moment but we are working on it, so please bear with us!

If you would like to return items and exchange them for a different size or style, please call us toll free at +1 877 826 3857 so we can reserve the right items for you while we wait for your parcel to arrive back to our warehouse.

Alternatively, you can fill in the details in the exchanges section on the Returns & Exchanges form and we'll place the order for you when we receive the paperwork (exchange is subject to stock availability).

We are sorry that we cannot accept items purchased in dollars in our stores.

If you made a purchase in dollars, please return your item by mail (it's free!). All the details can be found here.

Yes, we’ll send you an email confirming your refund, so you know when the money should appear in your account or on your statement. If you haven’t registered your email address with us, please make a note on your returns form that you would like to be notified and we will be happy to give you a call or drop you a note to let you know.

When returning sale items, we ask that you return them to us unworn (with all labels intact) within 21 days.

If you would like to exchange any items, we don’t charge any additional post and packing on your exchange order.

You can check to see if your returns have been received by going to My Account, logging in and looking in the My Orders section. This will show you all the returned items that we’ve received. If you need any further help, please contact our Customer Services team by calling us on +1 877 826 3857.

There are a few styles we’re unable to accept back for health and hygiene reasons. These styles will be clearly called out as non-returnable. This does not affect your statutory rights relating to faulty or misdescribed goods.

Oh dear, this sounds like we might have made a mistake and if so, we’re really sorry. Please contact our Customer Services team by calling us on +1 877 826 3857 and we’ll do everything we can to put things right.

Yes, it’s absolutely fine for you to put items from different orders in the same parcel and return them together. Please just include the individual returns forms for each item included, along with details of any items you would like in exchange, or let us know if you’d prefer a refund.

We're sorry, postage cannot be refunded.

Yes, if you return your items to us you will be refunded the cost of the products along with the full sales tax amount. If you exchange an item, the sales tax may vary and you will be either charged or refunded the difference. If you have any questions please get in touch with our customer services team on +1 877 826 3857 and we will be happy to help.

If your bra is uncomfortable, please stop wearing it as soon as possible as it could cause injury. Only you can know if your bra feels comfortable and if it doesn’t, please stop wearing it and get in touch with us so that we can help. You can call our Customer Services team on +1 877 826 3857.