Accessibility Support: Our shops are all unique, just like our customers and we want to do all we can to help everyone have the best experience with us. We hope that having the following information will make it easier for you to plan your visit to us: flat entrance, double front door, accessible fitting room on the same level as the entrance and an accessible payment terminal. Please call ahead to store management for our team to help you in any of the following languages: Tagalog, Latvian, Polish and French.

Across all of our shops we can support you if you’d like to visit at a quieter time, book in with a fitter you feel comfortable with or be fitted away from other customers. We also do virtual fittings if that would work better for you. For more information on how we make our fittings as inclusive as possible, please click here.

Car Parks: John Lewis at Grand Central have a car park. There is an NCP Car Park at Albert Street, about a 10-15 minute walk away.

Maternity and nursing: Our fitters are trained in maternity and nursing bra fittings and are incredibly patient with new mums. We understand and expect interruptions and are happy to work around you and your baby. Our shop has a large fitting room big enough for your pushchair and to breastfeed in store if you would like.